GUARANTEE & SHIPPING
30-DAY MONEY-BACK GUARANTEE
If you don't maintain better focus by day 7, full refund. No questions asked.
WHAT'S COVERED:
✓ Full Product Refund
- 100% of your product's purchase price back
- No restocking fees
- No hidden charges
✓ We Pay Return Shipping
- We provide prepaid return shipping label
- You don't pay a single cent to return it
- Fast, easy process
✓ No Questions Asked
- We don't make you jump through hoops
- Simple email to initiate return
- No lengthy forms or complicated process
✓ 30 Full Days to Decide
- 30 days from delivery date (not order date)
- Plenty of time to test during actual work
- Even if you've used it daily — still eligible for refund
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WHY WE OFFER THIS GUARANTEE
We're betting you'll feel the difference immediately.
Most customers report maintaining focus 2-3 hours longer by day 3.
But we know you're skeptical. You've already wasted money on ergonomic equipment that didn't solve the problem. You've spent $2,000+ on solutions that didn't work.
We're not asking you to take another risk.
Try it for a week during actual work. If it doesn't help you maintain better focus, if tension doesn't decrease, if it doesn't live up to our promises — send it back.
We only win if you win.
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HOW TO RETURN
The return process is simple:
STEP 1: Email Us
- Send email to: support@avalenci.com
- Include your order number (found in order confirmation email)
- Brief note (optional): "Requesting return" is enough
STEP 2: We Send Return Label
- Prepaid USPS return label arrives in your email within 2 hours
- Print label or show at post office from phone
STEP 3: Pack & Ship
- Pack massager in original box (or any box)
- Attach return label
- Drop off at any USPS location or schedule pickup
STEP 4: Refund Processed
- We process refund within 2-3 business days of receiving return
- Full $89 refunded to original payment method
- You'll receive email confirmation
Total time from initiating return to refund: 7-10 days
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SHIPPING INFORMATION
DELIVERY TIMELINE:
Processing Time: 1-2 business days
- Orders placed before 2pm EST ship same day
- Orders after 2pm EST ship next business day
- You'll receive confirmation email when order ships
Transit Time: 7-15 business days
- Shipping from facility to your door
- Tracking updates at each milestone
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TRACKING YOUR ORDER:
What You'll Receive:
- Order confirmation email (immediately after purchase)
- Shipping confirmation email (when package ships)
- Tracking number (via email when shipped)
- Delivery confirmation (when package arrives)
How to Track:
- Click tracking link in shipping confirmation email
- Check tracking number on carrier website
- Track packages 24/7 online
- See real-time updates as package moves
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SHIPPING DETAILS:
Cost: FREE
- No shipping charges
- No hidden fees
- What you see at checkout is what you pay
Method: Carrier website with Tracking
- Reliable carrier
- Signature not required (packages left at door)
Packaging:
- Discreet packaging (no product images on box)
- Professional protective packaging to prevent damage
- Compact box
- Recyclable materials
Geographic Coverage:
- Shipping globally
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INTERNATIONAL SHIPPING:
We support global shipping so our products can be acquired and used for better performance all over the world.
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LOST OR DAMAGED PACKAGES:
All packages are fully insured during transit.
If Package Arrives Damaged:
- Email info@avalenci.com immediately with photos
- We'll send replacement at no cost
- Or provide full refund if you prefer
If Package Is Lost:
- Check tracking first (sometimes delays occur)
- If tracking shows no movement for 5+ days, email us
- We'll file claim with carrier
- Send replacement or refund while claim processes
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FREQUENTLY ASKED QUESTIONS
Q: Can I expedite shipping?
A: Currently we offer standard shipping only (7-15 days). We're working on adding expedited options soon.
Q: What if I'm not home when package arrives?
A: No signature required. Carrier will leave package at your door (or in mailbox if it fits).
Q: Can I change my shipping address after ordering?
A: Email us immediately at info@avalenci.com. If we haven't shipped yet, we can update the address.
Q: Do I need to return the accessories (cable, bag)?
A: Preferred but not required. As long as the massager itself is returned in good condition, you're eligible for full refund.
Q: What condition does it need to be in for return?
A: Normal wear from testing is fine. Just don't damage it intentionally. We want you to actually USE it and test it.
Q: How long after return do I get my refund?
A: 2-3 business days after we receive the return. Refund goes to original payment method.
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CONTACT SUPPORT
Email: info@avalenci.com
Response Time: Within 2 hours during business hours
Business Hours: 9am-6pm EST, Monday-Friday
What We Can Help With:
- Shipping questions and tracking
- Return initiation and status
- Product usage questions
- Technical troubleshooting
- Fit and sizing concerns
- General inquiries